About Stun Gun Mikes

Questions about your order?

Contact: orders@stungunmikes.com

Know of a way to improve our site? Want a product we don't have listed or in stock? Let us know.

StunGunMikes.com FAQ

Q Payment Options (Phone, Credit Card, PayPal, P.O) – What are my payment options?

A: StunGunMikes.com currently accepts Visa Credit/Debit, Mastercard, & PayPal. We can accept purchase orders from schools and government and can accept payment by mail under some circumstances.

Q: What name will show up on my credit card statement?

A: StunGunMikes.com is a subsidiary of Renovatio Enterprises LLC, Delaware

Q: Can I use my Paypal Account to pay for merchandise from your store?

A: Yes.

Q: Online Security – Is ordering online secure?

A: Paypal is the largest online payment processor in the world and they are highly secure. They use industry-leading technology (such as SSL) to keep your information safe.

PayPal automatically encrypts your confidential information in transit from your computer to theirs using the SSL protocol with an encryption key length of 256-bits.

PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

Q:Online Privacy – What information is collected and how is it used?

A: Please See the Stun Gun Mikes Privacy Policy

Q: Order Status – How can I check the status of my order?

A: You will be provided a link via email that allows you to check the status of your order online.

Q: Order Confirmation – How are orders confirmed?

A: Orders are confirmed via email

Q: Shipping Charges - How much is shipping?

A: Shipping is just 9.95 per order. *Does not include Hawaii or Alaska.

Q: How soon will you process my order?

A: We Will begin processing your order within 24 hours

Q: Delivery Times - How long will it take for the product to arrive to my front door?

A: Although Shipping times may vary, you should expect to receive your order within 1-7 business days.

Q: Can I ship to an address that is not my billing address?

A: Yes. This option is available on the check out page

Q: Do you offer International shipping?

A: At this point we only ship within the U.S.A. However you can email us for an international rate for some products. Contact: customerservice@stungunmikes.com

Q: Shipment Tracking - How do you track shipments?

A: Each Package has its own unique tracking number that allows you to see it shipping progress online. The tracking number allows you to see when the package was sent, where the package is, and on what day to expect delivery.

Q: The USPS tracking code reads "Processed through Sort Facility" and then there are no more updates?

A: This is normal for international orders. It just means that the shipment is between tracking points.

Q: Delivery Carriers– Who do you use to deliver packages?

A: We use Fedex, UPS, and USPS for delivery of our packages

Q: Warranty - How long is the product warranty?

A: Products have a minimum warranty period of 30 days. Some products have extended warranty coverage through the manufacturer. For example, our Stun Guns carry a lifetime Warranty

Q: Are products on sale guaranteed in stock?

A: Although we do our best to honor all sale prices, all prices are subject to availability and are not guaranteed in stock, especially during high volume sales days like Black Friday and Cyber Monday

Q: RMAs – How do I get an RMA?

A: To request an RMA# please email our Customer Service Department. This will determine if you need to return the product, all returns are usually sent directly to the manufacturer. Please see our complete return policy below

Q: What is your return policy?

A: Please read our return policy below. Return Shipping costs are the responsibility of the buyer.

Returns and Cancellation Policies:

All returns must have an RMA (Return Merchandise Authorization) Number

Products returned without an RMA may get lost in the process, thereby inhibiting us from crediting, repairing or replacing your return. Please follow these simple instructions so we can process your return quickly and effectively.

Q: RMAs – How do I get an RMA?

A: To request an RMA# please email our Customer Service Department. This will determine if you need to return the product, all returns are usually sent directly to the manufacturer.

Please ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, and shrink wrap). We must receive your item back within 20 days of when we issue the RMA. Please allow us 5 - 10 business days from the time we receive the item to process your return.

Note: merchandise returned with missing items are not eligible for a refund.

For your protection, we recommend that all returns be sent back via traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will determine the course of action; credit, repair or replacement.

Non-Defective Returns:

Non Defective Returns must be requested within 10 days and require PRIOR approval and a valid RMA Number. AFTER you are given a RMA number, you may return some non-defective, un-used items for a refund of the product cost

less a restocking fee of 15-25%

These fees are determined by the manufacturers certified warranty department and cover the costs of recertifying the items as new. Shipping costs are non-refundable unless defective.

Defective Returns:

We stand behind all products sold. All warranty coverage starts from date of purchase. A Certified warranty professional will determine if the item is in fact defective upon receipt and inspection, at no time can any item be replaced before the item in question is returned and inspected. If the item shows signs of misuse, abuse or failure to follow instructions it will not be accepted for warranty consideration. Items returned, that are being claimed as defective or damaged, WILL BE SUBJECT to a 15-25% restocking fee if they are found to be in working order. Please ensure you fully read and understand the manual.

We can not accept the return of certain items for credit,

including:

• Open or used products
• Special order products
• Fees for service performed or shipping Single use products
• Counter-surveillance detectors

All Sales on the above listed items are final.